Aditi Sharma
Operations Manager
aditi.sharma@example.com • +91 98765 43210 • Bengaluru, India • aditisharma.example.com • linkedin.com/in/example
Summary
Operations manager with nine years in logistics and service delivery. I build the routines and reporting that let teams hit their numbers without heroics, and I enjoy turning a messy process into something people can follow on their first day.
Skills
- Operations
- Capacity planning, Process design, Vendor management
- Tools
- SAP, Power BI, Excel, Jira
- Leadership
- Coaching, Hiring, Stakeholder reporting
Experience
Operations ManagerMar 2021 – Present
- Cut average dispatch time from 34 to 19 hours across four regional hubs.
- Introduced weekly capacity planning that reduced overtime spend by 22%.
- Led a team of 28, with three supervisors promoted from within.
Service Delivery LeadJun 2017 – Feb 2021
- Rebuilt the escalation process, lifting on-time resolution from 71% to 94%.
- Onboarded 40 enterprise accounts without adding headcount.
Projects
Hub network redesign2022 – 2023
Reworked four hubs into a hub-and-spoke model, saving 18% on line-haul cost.
- Moved 240 staff onto new shift patterns with no loss of service
Education
MBA, Operations2015 – 2017
Dissertation on last-mile routing in tier-two cities.
BCom2012 – 2015
Certifications
Lean Six Sigma Green Belt2021
PRINCE2 Practitioner2019
Languages
- English
- Fluent
- Hindi
- Native
- Kannada
- Intermediate
Links
- Portfolio: aditisharma.example.com
Awards
Operations Team of the Year2023
Technical
Skills first, monospaced dates and companies, and a structure engineers and analysts scan quickly.