Curriculum vitae
Aditi Sharma
Operations Manager
Summary
Operations manager with nine years in logistics and service delivery. I build the routines and reporting that let teams hit their numbers without heroics, and I enjoy turning a messy process into something people can follow on their first day.
Experience
Operations ManagerMar 2021 – Present
- Cut average dispatch time from 34 to 19 hours across four regional hubs.
- Introduced weekly capacity planning that reduced overtime spend by 22%.
- Led a team of 28, with three supervisors promoted from within.
Service Delivery LeadJun 2017 – Feb 2021
- Rebuilt the escalation process, lifting on-time resolution from 71% to 94%.
- Onboarded 40 enterprise accounts without adding headcount.
Education
MBA, Operations2015 – 2017
Dissertation on last-mile routing in tier-two cities.
BCom2012 – 2015
Projects
Hub network redesign2022 – 2023
Reworked four hubs into a hub-and-spoke model, saving 18% on line-haul cost.
- Moved 240 staff onto new shift patterns with no loss of service
Hospitality Prestige
A midnight navy and warm gold design with a framed portrait, skill badges and a dark side panel — made for front desk, guest relations, cabin crew and luxury service roles.