Pushap Raj Verma
Front Office Executive
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Pushap Raj Verma
Front Office Manager
Himachal Pradesh, India
Summary
Results-oriented hospitality professional and Duty Manager with comprehensive experience in front office operations, guest service management, and direct reservations. Skilled in onboarding and training staff to maintain high operational standards and seamless guest journeys. Holds an M.A. in Tourism and Travel Management and a THSC-supported B.Voc in Hospitality and Tourism, combining practical industry expertise with technical capabilities in hospitality web technology.
Experience
Bookmark Resorts — Manali, Himachal Pradesh, India
- Managed front office operations at Bookmark Resorts, ensuring exceptional guest experiences.
- Led a team in handling reservations and onboarding new staff, fostering a collaborative environment.
- Developed strategies to improve OTA performance, resulting in increased guest satisfaction.
Promoted as a Duty Manager in April 2026 and learning key concepts like revenue management for better growth.
- Team Management
- Basics of Revenue Management
- Managed the creation and curation of engaging hotel content to enhance traveler experience.
- Collaborated with a team of hospitality professionals to ensure authenticity in hotel reviews.
- Implemented SEO strategies that increased website traffic by 40% within six months.
- Developed partnerships with local hotels, boosting user engagement and trust in the platform.
- Managed guest bookings and reservations, ensuring seamless check-in and check-out processes.
- Enhanced customer satisfaction by providing personalized service and addressing guest inquiries promptly.
- Collaborated with the front desk team to streamline operations, contributing to increase in positive guest feedback.
- Developed strong communication and organizational skills while working in a fast-paced hospitality environment.
- Founded The Creative Host during the COVID-19 pandemic, focusing on digital marketing and web solutions.
- Spearheaded sales and lead generation strategies, adapting to the rapidly changing digital landscape.
- Developed a strong network of clients in Mandi, Himachal Pradesh, establishing a reputable brand in the local market.
- Supported guest check-ins and check-outs, ensuring a seamless arrival experience.
- Addressed guest inquiries and resolved issues promptly to enhance satisfaction.
- Collaborated with team members to maintain high standards of customer service.
- Developed strong communication and problem-solving skills in a fast-paced environment.
- Assisted with guest check-ins and check-outs, ensuring a seamless arrival and departure experience.
- Managed reservations efficiently during peak dates.
- Provided exceptional support to guests, enhancing overall satisfaction and fostering repeat visits.
I was introduced to hotel operations with a focus on front desk duties. This role provided me with foundational experience in managing guest interactions and hotel procedures.
Projects
XPRS Hotelier is a WordPress theme for hotels, resorts, or any hospitality stay type which lets you build your online presence within minutes.
- Developed WordPress Theme
- Trained Hotels on How to use it
- Integrated Online Direct Bookings to save on OTA Comissions
Skills
- Top Skills
- Hotel Reviews, Web Production Management, Web Content Management
Education
Certifications
Languages
- English
- Professional
- Hindi
- Native